Frequently asked questions

Customer Service

Our Customer Service Center will be ready to answer any questions about your order or general information about our online store.

Contact us at our headquarters: +51 919 286 860 or at our email: atencionalcliente@irun.pe, during the following opening hours:

Monday to Friday – 09:00 to 17:00 hrs

The shipping cost depends on the district or province where the customer is located.

Once the purchase is made, you will receive a confirmation email with your tracking guide.
From this moment on, I-RUN will deliver to the address registered in the order within 3 to 7 business days, depending on the delivery area.

It is important to consider the following points related to your delivery:

  • Deliveries will be made on working days, except public holidays.
  • The delivery time starts from the time you receive your notification with the shipping guide of your order.
  • Our Courier will deliver the package to the holder of the purchase, in case another person receives it must show the photo or copy of the holder's ID.